FAQs
You Asked, We Answered
How do I order?
Whilst our online store is under construction, we are taking orders through our Facebook and Instagram pages. Please d visit the contact us section of our website for our details.
What is your return policy?
We have a no refund policy; our products are thoroughly checked for any faults before they are sent to you or packaged for collection. Please do make sure that you 100% want your product before you purchase.
Do you have a collection option?
Our collection point is Chester, we also offer UK and BFPO overseas postage for an additional cost.
How long will my products take to arrive?
Most of our products are here in stock so they will be available to correct straight away or posted to you within 3-5 working days. We do have products available that are only available through pre-order, and they could take up to 3 weeks to arrive. When ordering we will always make it clear to you how long the products will take to arrive before we accept payment.
For overseas BFPO postage as since Brexit the postal situation has been temperamental, we cannot give you an exact date, but we can reassure you that we will get your products to you as soon as we possibly can.